Shipping Policy

Shipping & Delivery Policy

Last Revised: May 21, 2026

Thank you for shopping with carzeny. We are thrilled to have you here! To ensure a seamless shopping experience, we have outlined everything you need to know about our logistics network, processing times, and delivery timelines below.

1. Order Fulfillment & Processing

Once your transaction is completed, our logistics team immediately begins preparing your package.

  • Fulfillment Window: It generally requires approximately 3 business days to conduct quality checks, securely package your items, and hand them over to our international carrier networks.

  • Weekend Orders: Please note that orders submitted during the weekend will be systematically dispatched on the subsequent Monday.

2. Shipping Rates & Delivery Estimates

We keep international delivery straightforward by offering a universal flat-rate shipping fee of $5.99 USD to any destination worldwide. Following dispatch, the estimated transit duration for your parcel is between 10 and 20 business days.

3. Understanding Transit Delays

On rare occasions, occurrences beyond our corporate influence—including localized postal bottlenecks, international carrier disruptions, or detailed customs examinations—may prolong transit times. Should these unforeseen events arise, we appreciate your patience and cooperation.

4. Real-Time Consignment Tracking

You can easily monitor your parcel's itinerary. As soon as your order leaves our facility, we will send an automated Shipping Confirmation email containing your unique tracking code. You can input this number into a universal courier directory such as: www.17track.net (Please note: It can take a few business days for the carrier to index and initialize the tracking status online.)

5. Split Shipments & Partial Deliveries

If your order consists of multiple items, they may be dispatched in separate parcels from different regional fulfillment centers to optimize delivery speed. Do not worry—the rest of your items are on the way. You will receive a distinct tracking notification in your inbox for every individual parcel sent.

6. Urgent Modifications & Data Corrections

Our processing sequence moves rapidly, making any data adjustments highly time-sensitive. If you notice an error in your shipping coordinates (address, contact name, or telephone number) or wish to modify an item’s configuration (such as quantity, color, or size), you must contact us within 12 hours of completing your purchase.

  • Submission Criteria: Email support@carzeny.com with the subject line "Urgent: Order Change" and include your Order Number and checkout email.

  • Disclaimer: Once an order enters the processing queue, we cannot guarantee modifications, though we will make every effort to assist you.

7. Unsuccessful Delivery Attempts

If you are unavailable when the courier arrives, they will typically leave an attempted delivery card and hold your package securely at your closest municipal post office. We highly recommend contacting your local postal handler with your tracking ID as a primary step.

  • Note: carzeny is not responsible for parcels returned to our network due to an inaccurate address or a failure to collect the package.

8. What to Do If Your Delivery Is Delayed

If your package appears to be taking longer than the standard window, please follow this two-step troubleshooting guide:

  1. Review Your Tracking Activity: Check the date of the most recent log update. If there has been activity within the past 7 days, your consignment is still progressing normally through the carrier network.

  2. Initiate an Inquiry: If your tracking history remains entirely stagnant for more than 7 consecutive days, please reach out to support@carzeny.com with your purchase details, and we will open an investigation for you.

9. Lost, Misplaced, or Stolen Consignments

  • Lost in Transit: If an official carrier investigation concludes that your package was lost during its journey before delivery, we will arrange a complimentary replacement shipment at no additional cost to you.

  • Confirmed Deliveries: Our legal liabilities transfer upon delivery confirmation. We do not provide refunds or replacements for packages that go missing after the tracking history status updates to "Delivered." If your parcel is marked as delivered but cannot be located, please consult with property management, family members, or immediate neighbors.

10. Origin & International Destinations

  • Destinations: We accommodate delivery to almost all international regions. In the highly exceptional event that our couriers cannot fulfill a delivery to your specific territory, we will contact you immediately and issue a full refund.

  • Fulfillment Centers: While our principal distribution networks are located across the United States, Canada, Australia, and the European Union, we also collaborate directly with elite manufacturing specialists globally to bring you the best values. Consequently, your order may ship directly from their specialized facilities.

11. Legal Terms & Compliance Disclaimer

By finalizing your transaction with carzeny, you explicitly agree to the following legal covenants:

  • Timeline Limitations: All published delivery windows serve as projections, not strict legal guarantees. We hold no liability for disruptions caused by national customs or local carrier delays.

  • Import Tariffs & Taxes: The customer assumes absolute responsibility for all import duties, custom assessments, regional taxes, or local VAT applied by your country's border agencies. These administrative fees are completely separate from our retail prices and shipping rates.

  • Accuracy of Address: Providing precise and complete delivery coordinates is the customer's responsibility. We assume no liability for items lost due to incorrect data entries.

  • Transfer of Risk: Our fulfillment obligations conclude entirely once the tracking manifest officially reflects a "Delivered" status.

Have Questions? Contact Our Team

For any inquiries regarding your package's transit or to implement an urgent change, our support desk is standing by:

  • Customer Support Email: support@carzeny.com

  • Reminder: To receive accelerated service, please ensure your Order Number and Purchasing Email Address are prominently included in your communication.